Shipping policy

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.

Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:

Domestic Shipping: 2–7 business days
International Shipping: 7–21 business days

Please note that delivery times may vary depending on your location and the shipping carrier.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Tracking information may take 24–48 hours to update.

Shipping Address

Please make sure your shipping address is correct. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Customs, Duties, and Taxes (International Orders)

For international shipments, customers are responsible for any customs fees, import taxes, or duties charged by their country. We are not responsible for delays caused by customs.

Lost or Damaged Packages

We are not liable for packages lost or damaged during shipping. If your package is damaged, please contact the shipping carrier to file a claim.
If you need help, you may also contact us at info@fegsfamily.com

Wrong or Missing Items

If you receive the wrong item or something is missing, contact us within 48 hours of delivery, and we will assist you immediately.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:
info@fegsfamily.com
55 Ann O'Reilly Rd,, North York ON M2J 0E1, Canada